Z~Khayra Luxuries: E-Mail Communication Preferred for Official Matters

Monday, December 3, 2012

E-Mail Communication Preferred for Official Matters

Dear Customers,

Make sure you check your email from time to time especially after submitting your order form. A confirmation email will be sent to the email you have provided in the order form. Upon arrival of items we shall email you or PM you via FB whichever convenient. Contacting via phone is always our last resort for urgent matters, we prefer E-MAILING because all datas and history of conversation and payment proof etc will be kept in tact since it is a secured server compared to SMS, BBM and WhatsApp, no evidence can be kept in there plus we can't search all the history in the mobile apps stuffs. Spare SMS, WhatsApp and BBM for queries only.

Your cooperation is highly appreciated and we hope that we can serve you better.

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Bismillahirrahmanirrahim

Salam semua. Ahlan wa Sahlan :o)

We're registered under the name

Z Khayra Luxuries 002126379-V

We are committed to bring your all-time favourite Corelle, Coach, Fossil, Medela etc. all the way from the US, UK etc to Malaysia. We also have amazing local deals but pertaining to our concept, we stick to the *good* luxuries at great bargains. There are NO FAKE ITEMS sold in this page. All are guaranteed genuine & authentic, in shaa Allah.

We can be reached at

z.shoppe@emassutera.com.my

To Order, please EMAIL or fill in the Order Form

We're based in Putrajaya.

General Terms & Conditions

These Terms & Conditions is spelled out for everyone's benefit not Z~Khayra alone. For the betterment of both parties; Z~Khayra & Customers, these are spelled out.
For detailed T&C, please check EACH POSTS. These are our General T&C.
Order forms should be filled ONLY IF you're purchasing and has made up your mind. No changes allowed beyond submitting. All sales are final once the form is submitted & deposit is made. Nothing is exchangeable once order has been placed. So make a wise decision and choose the right item BEFORE confirming.

The Estimated Time of Arrival [ETA] is just estimation. Any Shipping deals are unpredictable. Weather & Sea conditions, shipping schedules and route may change from time to time. However we'll keep you updated from time to time. DO EXPECT DELAYS.
Deposits, booking fees & payment made are non-refundable. We do not tolerate back-out buyers unless it's a matter of life & death.
Should a warranty be provided, it is based in the USA@UK. Should you wanna claim your warranty, you must agree to bare all shipping and return costs, to and fro. However certain products have International Warranty, you can bring them to their respective Regional HQ.
Full refund will only be given if items go out of stock upon us ordering. You may replace-order other items if timing is suitable.
Goods sent are NOT returnable/refundable/exchangeable.
Please make careful decisions before you make a purchase. Get to know the items first, especially the typed of material it has. The colors, The usability. The Size. Consider all these before purchasing! We're not responsible for your these once you've made the purchases.
ALL ITEMS ARE CROSS CHECKED double times once before delivery to Malaysia, another time before delivery to customers. There is no such thing as manufacturing defect once items is delivered from US to the the CUSTOMERS. If there are defects, we will return and exchange it BEFORE the items reaches you.
It is our responsibility to properly wrap the packaging before postage/delivery.
NO FULL REFUND for items returned for ANY REASONS. By right there's no refund & returns allowed, but if you still insist on returning, we shall not refund you in full. Poslaju charges, Kastam/Custom charges & administrative fees will NOT be refund.
Balance of the payment must be made once items docks in Port Klang/Butterworth. We will contact you to update the status of shipment. By then, u should be ready to pay the balance within 10 days, no longer. Should you take longer time to pay the balance, administrative charges of RM2 per day will be charged on you and payable BEFORE delivery.
It is BEYOND our responsibility if somehow damages happen to the item while in the mail/shipment. Actual pictures will be taken and forwarded to you before the items are delivered.
It is our responsibility to properly wrap the packaging before postage/delivery.
BRIGHT COLORS & PATENT LEATHER GOODS - Order at your own risk. We dont take responsibility etc during shipment damage etc.

You've been warned... and reminded!

Z~Khayra Luxuries

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Monday, December 3, 2012

E-Mail Communication Preferred for Official Matters

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